Return | Refund Request Form

Assistance: support@actionherofigures.com

#1 Item arrived damaged

Please take a few photos and upload them along with your request here. We will file a claim through insurance for you and issue a refund or re-send you the item.  Photos must show damaged package with the shipment label present and damaged items inside. 

#2 Product is defective

Please take a few photos and upload them along with your request here. We will file a claim through insurance for you and issue a refund or re-send you the item. 

#3 Wrong item was received

Please take a few photos and upload them along with your request here. We will check with our shippers for shipment records and resolve the issue for you, by re-sending the item or issuing a refund. Photos must show arrived package with the shipment label present and items inside. 

#4 My item is not arriving

If you ordered your item, and it has been more than  30 days and you have not received it, please fill out the form below to contact us. We will extend the insurance coverage on your package until it arrives. If it has been more than 59 days, we will refund you the full amount or resend you the item. However this request has be made as insurance coverage expires after a period of time. For example, if item has not arrived in 60 days and you did not contact us to report the issue, we cannot file a claim for you anymore as insurance would have expired on the package by then, assuming package was successfully delivered. 

#5 Just would like to return the item; or I am not satisfied with the item

Please fill out the form below and state the reason.  Return instructions will be sent to you. Please also refer to our Return-Refund policy. Original shipping($7.99-12.99) & insurance ($3-5 ea/unit) are not refundable. 

#6 Purchased by Mistake

Please fill out the form below and state the reason.  Return instructions will be sent to you. Please also refer to our Return-Refund policy. Original shipping($9.99-12.99) & insurance ($3-5 ea/unit) are not refundable. 

#7 Other

Please fill out the form below and state the reason.  Return instructions will be sent to you. Please also refer to our Return-Refund policy. Original shipping($9.99-12.99) & insurance ($3-5 ea/unit) are not refundable. 

×
×

Cart